Description
Software-neutral standard operating procedure for daily loan operations and funder reporting. Covers: Business Analyst Loans and Loans Clerk roles; handling new inquiries within two business days; logging prospects, businesses, activities, referrals and outcomes; pipeline and loan status reporting; loan setup (stakeholders, product, fund, payment method, EFT); amortization schedules, interest-only periods and payment scripts; disbursement; fees versus disbursals; bringing forward schedules for delinquent loans; bulk and manual payment processing; system write-offs; credit bureau and accounting integrations; core finance tasks; and tracking jobs created and maintained and dollars leveraged for reporting to regional development agencies and NACCA.
